Refund and Returns Policy

Last Updated: September 17, 2023

Thank you for shopping at Sahara Izumi. We value your satisfaction and want to ensure you have a pleasant shopping experience. Please read our Refund and Returns Policy carefully before making a purchase. This policy outlines the procedures and conditions for refunds and returns.

 

1. Refunds

1.1. Damaged or Incorrect Products: We take great care in packaging and delivering our products. In the unlikely event that you receive a damaged or incorrect product, please contact us within 24 hours of receiving your order. You can reach us by sending an email to contact@sainosendai.com with the following information:

  • Your order number.
  • A clear photo of the damaged or incorrect product.
  • A brief description of the issue.

1.2. Refund Process: Once we receive your email and verify the issue, we will initiate the refund process. The refund will be made to the original payment method used for the purchase. Refunds may take 7-10 business days to appear in your account, depending on your payment provider.

 

2. Returns

2.1. Return Eligibility: We do not accept returns for reasons other than damaged or incorrect products. If you have concerns about your purchase, please contact us at contact@sainosendai.com, and we will do our best to address your concerns.

2.2. Return Procedure: To return a damaged or incorrect product, please follow these steps:

  • Contact us at contact@sainosendai.com within 24 hours of receiving your order to report the issue and request a return.
  • Pack the product securely, including all original packaging and any accessories.
  • Include a copy of the original invoice or order confirmation.
  • Ship the product to the address provided by our customer service team.

2.3. Return Shipping: Sahara Izumi will cover the return shipping costs for damaged or incorrect products. We will provide you with a prepaid shipping label or arrange for a pickup of the item.

2.4. Refund or Replacement: After receiving and inspecting the returned product, we will process your refund or arrange for a replacement, as per your preference.

 

3. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please contact us at contact@sainosendai.com. We are here to assist you and ensure your satisfaction with our products and services.

By making a purchase on the Sahara Izumi e-commerce website, you agree to abide by this Refund and Returns Policy. This policy is an integral part of our commitment to providing excellent customer service.

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